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Sortory

Support

Something not working, or a question about the game? Check the answers below or write to us.

Contact us

Fill in the form below. To help us help you faster, please include:

  • your device model and iOS or Android version,
  • the game version (shown in the store),
  • the level number, if it's about a level,
  • a short description and, if possible, a screenshot.

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Frequently asked questions

Is my progress saved?
Yes, automatically. It's saved on your device and, if you're signed in to Game Center (iPhone, iPad) or Google Play Games (Android), also online, linked to that account. You'll get it back on a new device or after reinstalling the game, as long as you use the same account. The status is shown in Settings. Progress can't be moved between iPhone and Android.
I bought something but don't have it.
Open the Shop and tap Restore purchases at the bottom, using the same Apple or Google account as for the purchase. If it still doesn't work, email us with the date of the purchase.
How do I remove ads?
The No ads pack in the Shop removes ads between levels for good. Rewarded ads you choose to watch (for bonuses) stay available.
How do I change my ad privacy choice?
Open Settings (gear icon) and tap Ad privacy. You can accept or refuse personalised ads at any time.
How do I turn notifications on or off?
In your phone's settings: Settings › Notifications › Sortory on iPhone, or Settings › Apps › Sortory › Notifications on Android.
Which languages are available?
The game is available in English, French and Spanish. More languages may come later.
A level is too hard.
Power-ups help a lot: Freeze slows everything down and the Grabber removes a misrouted product. You can also replay earlier levels to earn stars and coins.
How can I delete my data?
Uninstalling the game deletes all data stored on your device. For data held by our partners (analytics, notifications), see the privacy policy or email us.